Water Sprite Pty Ltd
PO Box 8011Gundaroo, NSW, 2620 Phone: 1300 720 656Facsimile: 1300 720 673
ABN: 98 007 165 497
ABN: 98 007 165 497
Frequently Asked Questions (FAQ) Landline phones We want to pay by BPay (or other payment method). Why do you still want a signed direct debit authority?
Our profit margins are deliberately kept quite slim to ensure we offer you the best value service we can. For that reason, one or two major customers forgetting to pay their bill on time could seriously impact on our continuing ability to operate. The direct debit authority provides us with an additional avenue to collect late payments and means we do not need to penalise everyone with higher charges to cover possible late payments. We do not want to have to use it (and have never yet), but its a form of insurance. Pay your bills on time and it we will all be happy that we have still never had to use it.
We do not always request a direct debit authority when people elect to pay by other means. Whether we do or not will depend on the service(s) you are ordering, our impression of the volume of calls/usage you will be making, and other factors. Note that this is not going to be limited to high-volume customers. Customers who are only going to make occassional use of our service may also be asked to complete one, as they are more likely to overlook payment because it is not regular.
If you really do not want to complete a direct debit authority, we are also happy to discuss accepting a bond - that is, a payment of an agreed amount that will be kept in our trust account as security should you ever fail to pay. If you always pay your bills, that bond is then returned to you when you terminate your service with us. Contact us at sales(at)mail.watersprite.net.au or on 1300 720 656 if you wish to discuss this option.
By clicking on the "aShopFor" link below, and purchasing through the huge collection of online retailers available using the links provided, those retailers pay us a contribution (the amount is listed). We are putting 100% of money raised in this way to boost money raised with our Profit Promise. You do not need to be a Water Sprite customer, or be in any other way associated with us. Feel free to pass this link on to other people (in its entirety, so the payments come back to us) to help us fundraise for rural and regional communities.
